INTTRA is the world’s largest, multi-carrier e-commerce marketplace for ocean shipping. INTTRA professionals work with 50 leading carriers and NVOCCs, 110 software alliance partners, as well as their customers, to streamline and standardize their shipping processes worldwide through a network of more than 225,000 shipping professionals. Over 700,000 container orders are initiated on the INTTRA platform each week, representing 27 percent of global ocean container trade.
The Integration Project Manager(IPM), reporting to the Director of Service Management, will support the overall Service Delivery Organization vision of accelerating global adoption, transaction and network growth; implement connectivity projects and improving customer experience. The IPM will be the operational owner and “Voice of Customer” for several assigned Carriers and Key Accounts (“customers”). As the operational owner, the IPM will provide the customer and Sales with a single point of contact for INTTRA’s service performance and co-ordination of integration related activities. The IPM will develop and manage customer scorecards as well as conduct formal periodic on-site scorecard reviews. They will lead data quality, business processes, and “usefulness” initiatives in support of building a “trusted advisor” relationship with the customer. The IPM will leverage these various service delivery insights as well as existing INTTRA customer experience data sources, to contribute strategically to the company’s line of business & service delivery roadmap development and improve the customer’s experience through INTTRA’s platform, product and services.
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