Inttra Inc

  • Customer Service Representative (CSR) – Japanese Language Support

    Job Locations IN
    Posted Date 3 weeks ago(6/5/2018 9:26 PM)
    Category
    Customer Service/Support
  • Overview

    INTTRA is the world’s largest, multi-carrier e-commerce marketplace for ocean shipping. INTTRA professionals work with 54 leading carriers and NVOCCs, 109 software alliance partners, as well as their customers, to streamline and standardize their shipping processes worldwide through a network of more than 220,000 shipping professionals. Over 600,000 container orders are initiated on the INTTRA platform each week, representing 27 percent of global ocean container trade.

     

    This person will be primarily responsible for the day-to-day customer service and support of INTTRA’s production applications in an e-commerce environment involving international ocean transportation with a focus on customer service and customer success. The person is also responsible for ensuring that INTTRA provides excellent, high quality, effieceint, customer service and support, by understanding the customers’ operating demands or service needs and how INTTRA is  meeting those demands or needs with business solutions or service. 

    Responsibilities

    • Handle incoming calls and provide customer satisfaction
    • Address customer inquiries to resolution
    • Perform end to end registration processing
    • Manage problem escalation through to problem resolution
    • Provide training to customers over phone/webex
    • Accept and react to all local carrier related issues via e-mail or phone
    • Live chat assistance
    • Act as Product specialist to maintain up-to-date product information and training materials (applied to specific representatives only)

    Qualifications

    Education & Professional Qualifications:

    • Associates or bachelors degree in business preferred.
    • Language - Fluent in Business Japanese and English

    Prior Experience:

    • Experience in transportation industry in Carrier Operations, Supply Chain Operations, Freight Forwarder or Customs Brokerage Operations is a plus
    • 1+ year experience in customer service required

    Skills & Qualities:

    • Excellent communication skills (written & verbal)
    • Fluency in any of these languages a plus: French, Italian, Arabic, Russian, Portuguese, German,  or Spanish.
    • Service oriented, customer service minded
    • Possess pleasant, yet assertive telephone personality with good listening skills
    • Analytical, problem solving skills
    • Proficient in MS Office applications and web applications

     

    Special Work Hours Requirement:

    5-day work week, shift duty.  Varied start/end times available. May need to work on weekends and holidays.

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