INTTRA is the world’s largest, multi-carrier e-commerce marketplace for ocean shipping. INTTRA professionals work with 54 leading carriers and NVOCCs, 109 software alliance partners, as well as their customers, to streamline and standardize their shipping processes worldwide through a network of more than 220,000 shipping professionals. Over 600,000 container orders are initiated on the INTTRA platform each week, representing 27 percent of global ocean container trade.
This person will be primarily responsible for the day-to-day customer service and support of INTTRA’s production applications in an e-commerce environment involving international ocean transportation with a focus on customer service and customer success. The person is also responsible for ensuring that INTTRA provides excellent, high quality, effieceint, customer service and support, by understanding the customers’ operating demands or service needs and how INTTRA is meeting those demands or needs with business solutions or service.
Education & Professional Qualifications:
Skills & Qualities:
Special Work Hours Requirement:
5-day work week, shift duty. Varied start/end times available. May need to work on weekends and holidays.